p77p Privacy Policy

p77p ("p77p", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy ("Policy") sets out in clear, plain English how we collect, use, store, share, and protect personal data relating to registered users and visitors of the p77p platform, accessible at https://p77p.io.

This Policy applies to all services offered through the p77p platform, including but not limited to: cricket betting, live racing, Finance / Wallet operations, slot games, live dealer casino services, and all customer support interactions. It applies whether you access p77p via a web browser on desktop or mobile.

p77p operates with a primary focus on the Bangladesh market and serves English-speaking Bangladeshi players aged 21 and above. All personal data processing activities described in this Policy are conducted in accordance with our commitment to data security and player transparency.

We encourage you to read this Policy carefully and in full. If you have any questions about how p77p handles your personal data, our support team is available 24 hours a day, 7 days a week, and can be contacted using the details provided in Section 13 of this Policy.

p77p collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and in limited cases from third-party verification partners. The categories of data we collect are set out below.

2.1 Registration and Identity Data

When you create a p77p account, we collect the following information to establish and manage your account:

• Full legal name as it appears on your National Identity Card (NID);
• Date of birth (for 21+ age verification purposes);
• Active mobile number registered to your bKash, Nagad, Rocket, or Upay account;
• Valid email address;
• Username and hashed password (we never store passwords in plain text);
• National ID number (collected during KYC verification).

2.2 KYC Verification Documents

In compliance with our Know Your Customer (KYC) obligations and to prevent fraud, underage gambling, and financial crime, p77p collects the following documents from players who request withdrawals or who reach specified deposit thresholds:

• Photographic copy of National Identity Card (NID) — front and back;
• Selfie photograph with NID held in frame;
• Confirmation of ownership of the registered MFS payment account (bKash, Nagad, Rocket, or Upay).

2.3 Financial Transaction Data

p77p records all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers, and transaction reference numbers. This data is retained for fraud prevention, dispute resolution, and regulatory compliance purposes.

2.4 Betting and Gaming Activity Data

We record full details of your wagering and gaming activity on the p77p platform, including bet placement history, bet amounts, game selections, wagering outcomes, session durations, and responsible gaming tool usage. This data is used for account management, fraud detection, and improving platform services.

2.5 Technical and Device Data

When you access the p77p platform, we automatically collect technical data about your device and connection, including:

• IP address and approximate geographic location (at country/region level);
• Device type, operating system, and browser version;
• Session start and end timestamps;
• Pages visited, features accessed, and navigation paths within the platform;
• Error logs and performance diagnostics.

2.6 Communications Data

We retain records of all communications between you and the p77p support team, including live chat transcripts, email correspondence, and any written complaints or appeals. This data is held for quality assurance, training, and dispute resolution purposes.

p77p uses personal data collected from players strictly for the purposes described in this section. We do not use personal data for purposes that are incompatible with those for which it was originally collected without first notifying you and, where required, obtaining your consent.

Every data processing activity carried out by p77p is underpinned by one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered p77p player — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out in pursuit of p77p's legitimate business interests — including fraud detection, security monitoring, and platform improvement — where those interests do not override your fundamental privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for the delivery of marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5.1 Service Providers

p77p engages carefully selected third-party service providers to assist with the delivery of our platform. These providers act as data processors under our instruction and are contractually prohibited from using your data for their own purposes. Categories of service providers include:

• KYC and identity verification partners (for document authentication and age verification);
• Payment processing partners (bKash, Nagad, Rocket, Upay — for transaction processing only);
• Cloud infrastructure and hosting providers (for secure data storage);
• Fraud detection and security monitoring services;
• Customer support platform providers (for live chat and ticketing functionality).

5.2 Legal and Regulatory Disclosure

p77p may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required by applicable law or in response to a valid legal order. In such cases, p77p will disclose only the minimum data necessary to satisfy the legal requirement and will notify affected users where permitted to do so by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of p77p's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, p77p will notify registered players via email and via a prominent notice on the platform prior to any such transfer taking effect.

p77p uses cookies and similar technologies (such as local storage and session tokens) to deliver, secure, and improve the platform. The cookies used by p77p fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No personal data is shared externally via these cookies.
• Functional cookies: These cookies remember your preferences (such as language settings and interface preferences) to personalise your experience on return visits.
• Analytics cookies: p77p uses privacy-preserving analytics to understand aggregate platform usage patterns — such as which features are most used and where performance bottlenecks occur. Where possible, this data is anonymised or pseudonymised before analysis. We do not use third-party advertising analytics cookies.
• Fraud detection cookies: Certain session-level technical identifiers are used by our fraud prevention systems to detect anomalous activity, bot traffic, and account takeover attempts.

p77p does not use cross-site tracking cookies, retargeting cookies, or any cookie that shares your data with advertising networks. You may adjust your browser's cookie settings at any time, though disabling strictly necessary cookies may impair your ability to access and use the p77p platform.

p77p retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your p77p account and for a period of five (5) years following account closure, in compliance with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission, in accordance with anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming activity records: Retained for five (5) years from the date of each transaction or event.
• Customer support communications: Retained for two (2) years from the date of the most recent communication in a support thread.
• Technical and device data: Retained for a maximum of thirteen (13) months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a period of two (2) years for evidence purposes.

Where data is no longer required for any identified purpose and no legal retention obligation applies, p77p will securely delete or anonymise it in accordance with our internal data disposal procedures.

p77p implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• AES-256 encryption for all personal data stored at rest on p77p servers;
• TLS 1.3 encryption for all data transmitted between your device and the p77p platform;
• Multi-factor authentication requirements for all p77p internal staff accessing personal data systems;
• Role-based access controls ensuring that only authorised personnel with a demonstrated need may access player data;
• Automated anomaly detection systems that flag unusual access patterns in real time;
• Regular penetration testing and security audits of the p77p platform infrastructure;
• Formal data breach response procedures, including notification protocols in the event of a confirmed breach affecting player data.

Despite the measures described above, no digital platform can guarantee absolute security. You play an important role in protecting your own account by using a strong, unique password and by reporting any suspected unauthorised access to the p77p support team immediately. p77p will never contact you to request your password by any channel.

Parents and guardians who believe that a minor may have registered a p77p account or provided personal data to p77p should contact our support team immediately. We will act on all such notifications promptly and without delay.

p77p employs age-gate mechanisms at the point of registration, requiring all applicants to confirm that they are 21 or older and to submit date-of-birth information that is cross-referenced against KYC documents. Accounts where the submitted age cannot be verified will be suspended pending documentary proof.

To exercise any of the data rights described in this Policy — including rights of access, rectification, erasure, restriction, portability, or objection — please contact the p77p support team using the details provided in Section 13. Please include the following information with your request to allow us to process it efficiently:

• Your full name as registered on your p77p account;
• The email address associated with your p77p account;
• A clear description of the right you wish to exercise and the specific data it relates to;
• Sufficient identifying information to allow us to verify your identity before processing the request.

p77p will acknowledge receipt of all data rights requests within five (5) business days and will endeavour to fulfil requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you in writing with an explanation of the extension.

In certain circumstances, p77p may be unable to fulfil a deletion or restriction request — for example, where retention of the data is required by applicable law (such as AML financial record-keeping obligations) or where deletion would prejudice a legitimate ongoing legal process. In such cases, we will explain our reasoning clearly and in writing.

p77p may send you promotional communications by email or SMS where you have provided explicit consent to receive such communications during the registration process or at any subsequent point through your account settings. Marketing communications from p77p may include information about bonuses, promotions, new game releases, seasonal offers (such as Eid or Pohela Boishakh specials), and tournament announcements.

Every marketing communication sent by p77p will include a clearly visible and functional opt-out mechanism. You may also withdraw your marketing consent at any time by:

• Updating your communication preferences in your p77p account settings;
• Clicking the unsubscribe link included in any marketing email;
• Contacting the p77p support team directly and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within five (5) business days. Opting out of marketing communications will have no effect on the delivery of transactional or service-related communications, such as deposit confirmations, withdrawal notifications, and security alerts, which are sent as a necessary part of your account service and cannot be disabled.

p77p does not share your contact details with third-party marketing partners or advertising networks for the purpose of sending you communications on their behalf. All marketing communications you receive from p77p originate solely from p77p and relate exclusively to p77p platform services.

p77p reserves the right to update, amend, or replace this Privacy Policy at any time. Amendments may be made to reflect changes in applicable law, changes to our data processing practices, the introduction of new platform features, or changes in our relationships with third-party service providers.

Where a proposed amendment is material — meaning it significantly alters the way we collect, use, or share your personal data — p77p will provide advance notice of the change by email to your registered address and by displaying a prominent notice on the p77p platform at least fourteen (14) days before the updated Policy takes effect. Your continued use of the p77p platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

Where an amendment is non-material — such as a correction of a typographical error, a clarification of existing language, or an update to contact details — the updated Policy will be published on this page without advance individual notice. The "Last Updated" date displayed at the top of this Policy will reflect the date of the most recent revision.

We encourage all registered p77p players to review this Privacy Policy periodically to remain informed about how we protect and manage their personal data. A link to the current version of this Policy is always available in the footer of every page on the p77p platform.

If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way p77p processes your personal data, or if you wish to exercise any of your data rights as described in Section 10, please contact our support team using the details below:

When contacting us about a privacy matter, please clearly mark your message as a "Privacy Enquiry" or "Data Rights Request" and include the account information specified in Section 10 to allow us to respond efficiently. All privacy-related correspondence is handled by our dedicated data protection team and is treated with strict confidentiality.

p77p is committed to resolving all privacy complaints fairly and promptly. If you are not satisfied with our response to a privacy complaint, you may escalate the matter through any applicable dispute resolution or regulatory channel available in your jurisdiction.